At Apeliot, we are dedicated to providing a smooth and reliable shipping experience across the United States. This policy explains our shipping timelines, fees, tracking process, and how we handle delivery issues.
1. Business Days
- We process orders Monday to Friday, excluding U.S. public holidays.
- Orders placed after 5:00 PM (EST) or on weekends are processed the next business day.
2. Shipping Area
We currently ship to addresses within the United States only.
3. Order Processing Time
- Most orders are processed within 1–3 business days.
- During peak seasons (sales or holidays), processing times may be slightly longer.
- If delays occur, we will notify you via email.
4. Estimated Delivery Time
- Once your order is processed, delivery usually takes 3–7 business days.
- Please note that external factors like carrier delays or weather conditions may affect delivery timelines.
5. Shipping Fees
- We charge a flat-rate shipping fee of $4.99 for all U.S. orders.
- Shipping charges are shown at checkout before you complete payment.
6. Order Tracking
- After your order ships, you will receive an email with a tracking number.
- You can use this number to monitor your shipment directly through the carrier’s website.
7. Address Accuracy & Failed Deliveries
- Please make sure your shipping address is correct before placing your order.
- If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.
8. Questions or Shipping Issues?
If you have any questions or concerns about your shipment, we’re here to help:
- Email: support@apeliot.com
- Business Address: 173 River Birch Ln, Midway, GA 31320, United States