We strive to provide a smooth and reliable shipping experience for all our customers. Please review our shipping policy below for details on processing times, shipping fees, order tracking, and return procedures.
1. Shipping Timeframes
- Cutoff Time: Orders placed after 6:00 PM (GMT-5), Eastern Standard Time (New York) will be processed the next business day (excluding holidays).
- Order Processing: Orders are processed within 1–2 business days (Monday to Saturday).
- Delivery Time: Standard shipping within the United States typically takes 4–7 business days (Monday to Saturday) from the date of shipment.
- Delays: Delivery times may vary due to circumstances beyond our control, such as weather disruptions or carrier delays.
2. Shipping Fees
- A flat shipping fee of $7.85 applies to all orders shipped within the United States.
- Expedited shipping options are currently not available.
3. Order Tracking
- Once your order has shipped, you will receive a confirmation email containing a tracking number.
- You may use this number to track your shipment via the carrier’s website.
- For shipping inquiries, contact us at [email protected].
Returns and Refunds
We accept returns for both defective and non-defective items, subject to the terms below.
4. Return Eligibility
- Defective or damaged items:
You may return items that arrive damaged or defective within 28 days of receipt. These returns are eligible for a full refund, including original shipping charges and return shipping costs. - Non-defective items (e.g., change of mind):
You may return unused, non-defective items within 28 days of receipt, provided they are in their original condition and packaging.
Shipping fees are non-refundable, and customers are responsible for return shipping costs.
5. Return Process
To initiate a return:
- Contact us at [email protected] within 28 days of receiving your order.
- We will provide the return address and step-by-step instructions.
- Returned items must be unused, undamaged, and in their original packaging.
6. Refunds
- Refunds are issued to the original payment method within 6–10 business days after the returned item(s) have been received and inspected.
- Shipping fees are non-refundable for returns of non-defective items.
Lost or Delayed Shipments
If your shipment is lost or significantly delayed, please contact us at [email protected]. We will investigate the issue with the shipping carrier and, if necessary, issue a refund or replacement.
Address Changes
If you need to change your shipping address, please contact us immediately. We cannot guarantee address changes once an order has been shipped.
For any further questions about this policy, please contact our customer support team at [email protected]. We’re here to assist you.