Return & Refund Policy

At Apeliot, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a clear and fair return and refund process. Please review the following policy for details.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The item must be in original condition, unused, and include all original packaging and tags
  • The return must be initiated within 28 days from the date of receipt
  • Personalized or custom-made items (such as monogrammed or made-to-order products) cannot be returned, unless they are damaged or defective

2. Return Process

To initiate a return:

  1. Contact us at [email protected] with your order number and the reason for your return
  2. We will provide the return shipping address and specific return instructions
  3. Securely pack the item in its original packaging and send it via a trackable shipping method
  4. Once the item is received and inspected, we will process your refund or provide further options if the return does not meet eligibility criteria

3. Return Shipping Costs

  • For non-defective items, return shipping costs are the responsibility of the customer
  • For defective or damaged items, Apeliot will cover the return shipping fees
  • We strongly recommend using a trackable shipping method, as we are not responsible for returns lost or damaged in transit

4. Refund Process

  • Refunds will be issued to your original payment method within 6–10 business days after we receive and inspect the returned item
  • Shipping fees and any customs duties or import taxes (if applicable) are non-refundable

5. Exchange Process

  • If you would like to exchange an item (e.g., for a different size or color), please follow the standard return process
  • In your return email, clearly indicate that you are requesting an exchange
  • Once we receive the original item, we will process the exchange and ship the new item
  • Customers are responsible for shipping fees related to exchanges

6. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us at [email protected] as soon as possible
  • Include your order number, a description of the issue, and photos if available
  • We will work with you to resolve the issue by offering a replacement, refund, or alternative solution

7. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us at [email protected]. Our support team is here to help.

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