Website: https://apeliot.com
Have a question? Below are answers to the most frequently asked questions about shopping at Apeliot.
Ordering
Q: How do I place an order?
A: Simply browse our online store, add the items you like to your cart, then follow the secure checkout process by entering your shipping and payment details.
Q: Can I change or cancel my order after placing it?
A: Yes—as long as your order hasn’t shipped. Please contact us right away at support@apeliot.com. Once your order has been dispatched, you’ll need to follow our Return & Refund Policy to request a return.
Shipping
Q: How long does shipping take?
A:
- Processing time: 1–3 business days
- Estimated delivery (U.S.): 3–7 business days
Q: How much is shipping?
A: We offer flat-rate shipping of $4.99 for all U.S. orders.
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email so you can follow its delivery status.
Payments
Q: What payment methods do you accept?
A: We accept secure payments through:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- PayPal
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted with SSL technology, and we never store full credit card numbers or CVV codes on our servers.
Returns & Refunds
Q: What is your return policy?
A: You may return unused items in their original condition and packaging within 28 days of receipt. Please see our Return & Refund Policy for full details.
Q: Do I need to pay for return shipping?
A:
- If we sent you the wrong or a defective item, we’ll cover the return shipping.
- For all other cases, return shipping is your responsibility.
Q: How long does it take to receive a refund?
A: Once your returned item is received and inspected, refunds are typically issued within 5–10 business days to your original payment method.
Privacy & Security
Q: What do you do with my personal information?
A: We use it to process your orders, provide support, and improve your shopping experience. We do not sell or rent your personal data. Learn more in our Privacy Policy.
Q: Can I delete my personal data or account?
A: Yes. If you would like to delete your personal data or account, please contact us at support@apeliot.com with your request.
Need More Help?
Still have questions? We’re happy to help!
Business Address: 173 River Birch Ln, Midway, GA 31320, United States
Email: support@apeliot.com