Ordering
1. How do I place an order?
To place an order, browse our website, select your desired products, and add them to your cart. Proceed to checkout, enter your shipping and payment details, review your order, and click “Place Order” to complete your purchase. You will receive an email confirmation once the order is submitted.
2. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our support team at [email protected] as soon as possible.
- If your order has not yet shipped, we will do our best to accommodate your request.
- If the order has already shipped, modifications or cancellations no longer be possible. In that case, you may return the item(s) in accordance with our [Return & Refund Policy].
Shipping
1. How long does shipping take?
We currently ship within the United States only. Orders are typically delivered within 4–7 business days from the shipment date. Please note that unexpected delays may occur due to weather, carrier issues, or other unforeseen circumstances.
2. How much does shipping cost?
We charge a flat-rate shipping fee of $7.85 for all orders within the USA. This fee covers handling, packaging, and shipping. Whether your order includes one or multiple items, the fee remains the same.
3. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment on the carrier’s website. For tracking assistance, contact us at [email protected].
Returns & Refunds
1. What is your return policy?
You may return eligible items within 28 days of receipt.
- Items must be unused, in original condition, and include all original packaging and tags.
- Personalized or custom-made items cannot be returned unless defective.
Refer to our [Return & Refund Policy] for full return conditions.
2. How long does it take to receive a refund?
Refunds are processed within 6–10 business days after we receive and inspect the returned items.
The refund will be issued to your original payment method, depending on your bank or payment provider’s processing time.
Cancellations
1. Can I cancel my order?
Yes, cancellations are possible under the following conditions:
- If your order has not yet shipped, we will cancel it and issue a full refund.
- If your order has already shipped, cancellation is not possible. However, you may return the item(s) once received by following our [Return & Refund Policy].
To request a cancellation, please contact [email protected] as soon as possible.
Payment
1. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Other available options as shown during checkout
2. Is my payment information secure?
Yes. Your payment is securely processed through trusted third-party providers.
- We do not store full card or payment details on our servers.
- All transactions are encrypted and comply with industry security standards.
Other Inquiries
For any other questions or support needs, please contact our customer support team at [email protected]. We are happy to assist you.