At Apeliot, we strive to provide a seamless shopping experience. We understand that circumstances may arise where you need to cancel an order, and we aim to accommodate such requests whenever possible. Please review our cancellation policy below.
1. Cancellation Requests
- To request a cancellation, please contact us immediately at [email protected] with your order number.
- If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method.
- If your order has already shipped, cancellation is no longer possible. In that case, you may return the item(s) in accordance with our [Returns & Refunds Policy].
2. Custom Orders
- Custom or made-to-order items may be subject to different cancellation terms.
- If you wish to cancel a custom order, please contact us as early as possible at [email protected].
- If the product has been processed or shipped, you cannot cancel the order.
- Orders are processed within 1–2 business days (Monday to Saturday).
3. Cancellation Fees
- No cancellation fees apply for orders canceled before shipment.
- If your order has already shipped and you decide to return the item(s), you will be responsible for the return shipping costs.
- For refused or unclaimed packages, return shipping fees and any deducted from your refund.
4. Refunds for Canceled Orders
- If your cancellation request is approved before shipment, a full refund will be issued to your original payment method within 6–10 business days.
- If the order has already shipped, please follow our [Returns & Refunds Policy]. Refunds will be issued after the returned item(s) are received and inspected.
5. Contact Us
For questions or assistance with cancellations, please contact our customer support team at [email protected]. We are here to help.